PLDT Feedback

Common Complaints | pldtfeedback.com

At PLDT Feedback, we excel in creating personalized financial plans that cater to the distinct needs of each client.

OUR PHILOSOPHY

Summary

Customers commonly complain about extended outages (days to weeks), unreliable speed, and repeated LOS (Loss of Signal) alerts.

Fee Only Financial Planning

Support-related complaints often include 1–2 hour waits on the hotline, dropped calls, and answers that do not match the reported issue.

Fiduciary Financial Planning

Technician scheduling delays and missed visits are frequently cited as reasons problems remain open for weeks.

Professionals Only, No Salespeople

Common complaints mention extended outages (days to weeks), repeated Loss of Signal (LOS), and high latency that affects calls, work, and streaming.

Preparing For Your Future

Key Points

Many users report long hold times when calling 171—often 1–2 hours—followed by dropped calls or unhelpful, scripted replies.

Our Process

What People Mention

What To Try

Official channels commonly referenced by customers include the 171 hotline, @PLDTCares on X, and the PLDT Home technician complaint form.

Notes

Some customers use email (customercare@pldt.com.ph) for requests such as refunds or account-related concerns.

FAQ

Outage tracking and community discussions are often found on real-time reporting sites and social communities dedicated to PLDT complaints and troubleshooting.

FAQ

Use this site to read summarized themes, understand common issues, and share your own experience to help document service quality and support outcomes.

Testimonials

FAQ

Email Support

“I hired PLDT Feedback for a small project & was very happy. He not only answered all my questions, but he didn’t treat me like a “small project”.
I was very satisfied & would recommend.”

Rebecca Roy

H&N – CEO & President

PLDT feedback is often negative, focusing on frequent service interruptions, slow or unreliable internet, and frustrating support experiences.

Carlos Martines

MEX – CEO

Common complaints mention extended outages (days to weeks), repeated Loss of Signal (LOS), and high latency that affects calls, work, and streaming.

Kate Smith

Swirl – CEO & President

Why us?

FAQ

Many users report long hold times when calling 171—often 1–2 hours—followed by dropped calls or unhelpful, scripted replies. Official channels commonly referenced by customers include the 171 hotline, @PLDTCares on X, and the PLDT Home technician complaint form. Some customers use email (customercare@pldt.com.ph) for requests such as refunds or account-related concerns.

Outage tracking and community discussions are often found on real-time reporting sites and social communities dedicated to PLDT complaints and troubleshooting.