Summary
Official channels commonly mentioned for support include the 171 hotline, the @PLDTCares account on X, and the PLDT Home technician complaints form.
Fee Only Financial Planning
Some users report limited effectiveness, but these routes are repeatedly referenced in public discussions as primary contact options.
Fiduciary Financial Planning
Use one channel at a time when possible and keep your case details consistent across follow-ups.
Professionals Only, No Salespeople
Common complaints mention extended outages (days to weeks), repeated Loss of Signal (LOS), and high latency that affects calls, work, and streaming.
Key Points
Many users report long hold times when calling 171—often 1–2 hours—followed by dropped calls or unhelpful, scripted replies.
What People Mention
What To Try
Official channels commonly referenced by customers include the 171 hotline, @PLDTCares on X, and the PLDT Home technician complaint form.
Notes
Some customers use email (customercare@pldt.com.ph) for requests such as refunds or account-related concerns.
FAQ
Outage tracking and community discussions are often found on real-time reporting sites and social communities dedicated to PLDT complaints and troubleshooting.
FAQ
Use this site to read summarized themes, understand common issues, and share your own experience to help document service quality and support outcomes.
