Summary
On Trustpilot, PLDT is frequently rated very low, with many reviewers describing long periods with no internet and unresolved tickets.
Fee Only Financial Planning
Review themes commonly mention repeated follow-ups, long hold times on 171, and service restoration delays that stretch beyond initial promises.
Fiduciary Financial Planning
Use these summaries to understand what customers report before you file a ticket or escalate a concern.
Professionals Only, No Salespeople
Common complaints mention extended outages (days to weeks), repeated Loss of Signal (LOS), and high latency that affects calls, work, and streaming.
Key Points
Many users report long hold times when calling 171—often 1–2 hours—followed by dropped calls or unhelpful, scripted replies.
What People Mention
What To Try
Official channels commonly referenced by customers include the 171 hotline, @PLDTCares on X, and the PLDT Home technician complaint form.
Notes
Some customers use email (customercare@pldt.com.ph) for requests such as refunds or account-related concerns.
FAQ
Outage tracking and community discussions are often found on real-time reporting sites and social communities dedicated to PLDT complaints and troubleshooting.
FAQ
Use this site to read summarized themes, understand common issues, and share your own experience to help document service quality and support outcomes.
